GP information

Repeat Prescriptions

From February 2017 we will not accept any prescription requests from pharmacies or companies.

Why is this happening ?

  • This new system will give you more control, under the current system, many patients have reported that they have build up a large stock of unused medicines that they did not request. This could not be stored safely and used within date. This change will address this serious safety concern.
  • This change will also mean that your GP practice will have a clearer picture of the medicines you do and do not use. This will help with your discussions during your medication review.
  • Finally, it is important that NHS money is used as efficiently as possible. Medicines wastes costs the NHS in Rotherham £1.5 million every !

This change will reduce medicines waste,allowing monies to fund other services to improve the health of the people of Rotherham

What is not changing ?

  • If you already order repeat prescriptions directly from your GP practice yourself, you will not be affected and do not need to take any action

Ways to order repeat prescriptions

  • Order online
  • via the practice repeat boxes
  • via post

If you feel you might need support ordering your repeat prescription or you know someone who might need help, please contact reception at the practice

 

Please only order the medicines that you need.

Please check how many days medicine you have left before ordering your repeat prescription.

Please do not order until you have 7 days of medicines left. It usually takes the surgery 2-3 working days days to issue a repeat prescription

 

 

Complaints

We aim to meet your needs by providing high quality, evidenced based services with compassion and care. Occasionally a patient may  feel that we have not fulfilled this requirement. If you feel the need to raise a complaint you can speak to the Practice Manager first or request a complaints form from our reception staff. We will try to  resolve your complaint promptly and we will use the complaint to learn from and continually improve our services.

IMPORTANT SURGERY INFORMATION

FROM MONDAY THE 16TH OF MARCH ALL GP APPOINTMENTS WILL BE TELEPHONE APPOINTMENTS, THE GP WILL DECIDE IF YOU NEED TO COME INTO THE SURGERY. THIS IS TO TRY AND REDUCE THE RISK TO OUR PATIENTS. 

PLEASE DO NOT COME TO SURGERY WITHOUT SPEAKING TO US FIRST.  THANK YOU

 You could be at risk of coronavirus (COVID-19) if you have a cough, fever, or shortness of breath, have spent time in an area affected by coronavirus, or have been in close contact with someone with coronavirus.

 Outside the UK, the World Health Organization (WHO) recommends you follow the advice of your national or local health authority.

 Advice for UK residents

 Stay at home for 7 days if you have either:

  • a high temperature
  • And or a new continuous cougH

 Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you're staying at home. Read the NHS advice about staying at home.

 Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home

your condition gets worse

your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

 

We understand that a lot of you have many questions and queries with regards to the evolving situation with Covid-19. To try to help with these we have created this “frequently asked questions” section of our website.

This is the best advice we can give you at this time and we hope it is useful. Please do take a look at it before you call the surgery. We will aim to regularly update this section.

For more information you can find the official government Covid-19 guidance here.

Best wishes,

Rawmarsh Health Centre

I am now self-isolating do I need a sick note from the GP?

No you do not. You can self-certify by using the official government isolation note which you can access here.

I think I’m high risk so should I go to work?

You can find the official government criteria for self-isolation here. If you do not fit any of these criteria but feel that you should not be travelling to work then you should discuss this openly with your employer. This is a decision you have to make together with your employer. We as your GP cannot make this decision for you.

My employer wants a letter from my GP to prove I have a medical condition?

This is not necessary but if your employer is insistent then we can send you a text outlining your medical conditions to show them.

I need a prescription but I can’t get into the surgery? The pharmacy has closed what do I do?

We are sending all our prescriptions electronically to the pharmacies. If you have not already signed up for electronic prescribing you will be asked to do so. If a pharmacy closes because of staff shortages or illness we will direct your prescriptions to another site. If you are staying at home a well family member or friend can collect your prescriptions for you and the local pharmacies are doing home deliveries where possible.

I want to order an inhaler in case I become unwell?

We are only issuing inhalers to patients who have used one in the last 12 months. If this is not you then please do not ask for inhalers on prescription as we need to supply them to the patients that do need them.

Do I need a rescue pack of antibiotics?

We will not be issuing rescue packs of antibiotics or steroids at this time. If you develop a cough or a fever call 111 and if you are directed back to the surgery we will give you the most appropriate treatment.

My implant or coil has run out and I can’t get it changed. What should I do about my contraception?

We have had new guidance which tells us that the implant will work for 4yrs instead of 3yrs and the Mirena coil for 6yrs instead of 5yrs. So if you are within this time frame then do not worry. If you have a Copper coil or any other coil that has run out then do not rely on this for contraception and please use condoms. If you are still worried and want alternative contraception then arrange to speak to a nurse or GP.

I am due my DEPO. Can I still have it?

Yes, we are still continuing with DEPO injections and will arrange these in the usual way. If you do not want to come to the surgery then arrange to speak to a nurse or GP so we can offer you alternative contraception.

I’m due a smear. Will it go ahead?

We are only continuing with high risk urgent smears that need to be repeated within 6 to 12 months and will arrange these in the usual way. All routine smears will stop for the time being.

I am due an essential injection - e.g. B12, Prostap, Aranesp, Clopixol, Testosterone – will I still get it?

Yes, we are continuing with all of these and will arrange them in the usual way. If you think that you could give yourself any of these injections then do let us know.

Can I still have my routine injections – e.g. flu, pneumococcal, shingle, travel vaccinations?

We will continue with flu and pneumococcal injections and arrange them in the usual way. Any other routine injections will be stopped.

My baby is due their immunisations. Will these still go ahead?

Yes, we continuing with all baby immunisations and will arrange them in the usual way.

I need a wound dressing What should I do?

We are continuing with these at the surgery for now but if you can change the dressings yourself or live with someone else who can do this for you then let us know and we will give you a prescription for the dressings.

I need my ears syringed what should I do?

We are not doing any ear syringing so please use olive oil or arrange this yourselves through a high street provider e.g. Boots.

 

 

Coronavirus

Coronavirus is a new illness that can affect your lungs and airways.

 

How coronavirus is spread

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses spread in cough droplets.

It's highly unlikely coronavirus can be spread through packages from affected countries or through food.

How to avoid catching or spreading germs

There's currently no vaccine for coronavirus.

But there are things you can do to help stop germs like coronavirus spreading.

Do

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately

  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available

  • try to avoid close contact with people who are unwell

Don't

  • do not touch your eyes, nose or mouth if your hands are not clean

Information:

If you've been to China or other specified areas in the last 14 days, follow the advice on this page for returning travellers.

Symptoms of coronavirus

The main symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

Urgent advice: Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus

Due to high demand in calls to the 111 service - you can use the on-line information and reporting tool at: https://www.nhs.uk/conditions/coronavirus-covid-19/

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Tell 111 about any recent travel and any symptoms you have.

Your Data Matters to the NHS

Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning.

You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13.

Your choice will only apply to the health and care system in England. This does not apply to health or care services accessed in Scotland, Wales or Northern Ireland.

What is confidential patient information

Confidential patient information is when 2 types of information from your health records are joined together.

The 2 types of information are:

  • something that can identify you
  • something about your health care or treatment

For example, your name joined with what medicine you take.

Identifiable information on its own is used by health and care services to contact patients and this is not confidential patient information.

How we use your confidential patient information

Your individual care

Health and care staff may use your confidential patient information to help with your treatment and care. For example, when you visit your GP they may look at your records for important information about your health.

Research and planning

Confidential patient information might also be used to:

  • plan and improve health and care services
  • research and develop cures for serious illnesses

Your choice

You can stop your confidential patient information being used for research and planning. Find out how to make your choice.

If you’re happy with your confidential patient information being used for research and planning you do not need to do anything.

Any choice you make will not impact your individual care

To find out more please visit.   nhs.uk/your-nhs-data-matters

 

Last reviewed: 26/03/2020