Online appointment System

online

Appointments

To make an appointment you can telephone, call in at reception or use our online booking system if you are a registered user. Appointments are booked at ten minutes intervals and are for one patient and one problem only.

Routine Appointments

You will be offered the next available routine appointment. Patients have the right to express a preference to see a particular doctor or nurse but it should be understood that you may have to wait longer for an appointment if your preferred choice of GP has a longer waiting list than other GP's

Urgent Appointments

A number of 'same day' appointments are available for patients with urgent medical conditions with both the doctors and nursing team. The receptionists will ask you for an indication of your condition in order that you may be directed in to the most appropriate clinician. 

Cancellations

If you are unable to keep an appointment then patients should let the surgery know as soon as possible to enable us to offer the appointment to another patient. The average DNA (did not attend) rate each month is 264 appointments. These could have been offered to other patients if they have cancelled. Patients who attend late for their appointment will be told that they are late and if they wish to be seen they will have to wait until the clinician has a 'gap' this may not be until the end of the surgery unless another patient DNA's or arrives late.

Telephone Triage

The Doctors and Nurses are available to offer telephone advice; you may telephone the surgery between 11am and 11:15am Monday to Friday. If it is not possible to speak to the Clinician when you telephone, the receptionist will take your details and arrange for your call to be returned when a Clinician is available to speak to you.

Under 16's

Children under 16 must be accompanied by an adult and a chaperone service is available either at the request of the GP or the patient.

Children under The age of 12 years

Will always be seen or contacted the same day. let the Receptionist know the age of the child when contacting the surgery, a contact number will be taken and a brief description of the problem.

 

 

home vist

Home Visits

Home visits are reserved for patients who genuinely cannot attend the surgery eg housebound patients or if you are too ill to attend the surgery. if you do need a home visit you can phone the surgery before 10:00am.

The Doctor will decide whether a home visit is necessary based on the information that is given on the patients symptoms/condition. Please be prepared to give this information to the Practice team Member who takes your call. lack of transport is not considered an acceptable reason for requesting a home visit.

You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years of age.

Extended Access Hub Cover

Weekdays 6.30pm until 8pm and weekend mornings there are routine GP appointments available at hubs based at Broom Lane, Dinnington and Dalton

Please ask our Receptionists for more details

Last reviewed: 09/10/2019