policy

Confidentiality & Medical Records

The practice complies with data protections and access to medical records legislation.  Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg from district nurses and hospital services.
  • To help you get other services eg from social work department. This requires your consent.
  • When we have a duty to others eg in child protection cases anonymised patients information will also be used at local and national level to help the Health Board and Government plan services eg for diabetic care.  

If you do not wish anonymous information about you to be used in such a way please let us know,

Reception and administration staff requires access to your medical records in order to their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom Of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access To Medical Records

In accordance with the new General  Data Protection Regulations (GDPR) and Access to Health Records Act, patients may request to see, or have a copy of their medical records. Such requests should be made in writing to the GP. No information will be released without the patients consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong resulting in the patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information regarding complaints procedure is available from the reception.

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from their list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal for the practice list and record in the patients medical records the removal and the circumstances leading to it.  

Text Message Reminders/DNA's

The practice has a text message service available to patients who have consented to receive text messages. You will receive text message reminders of appointments and you will also receive messages if you DNA an appointment.

Change Of Address

Please inform the receptionists if you change your address/telephone number. Changes of address forms are available at reception.

Patient Particiaption Group

We are always trying to improves our services and patients views are very important. The practice has a Patient Participation Group (PPG) where we meet and discuss various ideas etc.

Please see our PPG Reports for 2012/2013 & 2013/2014 on our website under News section.

If you would like to become a member of our PPG please enquire at Reception.

 

Last reviewed: 30/05/2018