We are here to help when you need advice, have concerns or don’t know where to turn.
- For on the spot help to sort out problems quickly on your behalf.
- For someone to listen to your concerns, suggestions or queries, and make
sure they are used to help improve the services we provide. - For advice and support for you, your families and carers.
PALS also provides information on a wide range of health matters such as:
- Local health services including doctors and dentists
- Local and national support groups and voluntary organisations
- Information on illnesses, conditions and treatments
- How to look after and improve your health
- Help with NHS costs, such as prescription charges or dental and optical costs
- How to complain about health services
PLEASE NOTE
From 5 August 2011, the Health Advice Centre situated at Rotherham Community Health Centre will close. PALS will relocate to the NHS Rotherham headquarters in Bramley. It will continue to offer a telephone, email and postal information service. Face to face appointments will be available on request.
Phone lines will be open 10am-4pm Monday to Friday except Bank Holidays. At all other times please leave a message and a PALS officer will return your call as soon as possible.
For more information call 01709 423030.
Contact PALS
Visit, or write to:
Patient Advice & Liaison Service, Health Advice Centre, Rotherham Community Health Centre, Greasbrough Road, Rotherham, S60 1RY
From 5 August 2011 write to - PALS, Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY.
Opening hours: Monday to Friday 9am to 5pm
From 5 August 2011- Monday to Friday 10am-4pm.
Telephone PALS on: 01709 423030
An answer machine is available for out of hours use.
From 5 August 2011- The telephone number remains unchanged.
The Patient Advice and Liaison Service (PALS) is a confidential service designed to help you with any information, concerns or queries you have about NHS services in Rotherham.
Your opinion counts
Whether you have a complaint, concern or a compliment, the information received helps us to understand what you think about the services you receive, how our services are performing, and ultimately identifies any area of service where improvements can be made.
It is important to let us know when you are satisfied with the service you receive as we can pass your compliments on to staff.
Please complete the online PALS Comment form ‘Your Opinion Counts’ to provide us with your views.
Last reviewed: 03/08/2011
